Tucker and Bloom designs aim to organize people with a need to look professional while providing an alternative to the norm. Our products are produced from materials that meet with our high expectations for quality, durability and aesthetics. Tucker & Bloom is a domestically made product. All bags are made in small batches, using traditional European craftsman techniques.
Phone / (615) 297-7105
Address / 300 32nd Ave. South
Nashville, TN 37212
Security and Privacy at Tucker-Bloom.com
We only accept online orders; we cannot accept phone, fax or e-mail orders. At Tucker-Bloom our highest priority is ensuring that both your personal and payment transaction information is completely secure and that your privacy is respected. Below is a description of how we maintain online security and respect for your privacy.
Online Security
Whenever you provide any order information, we use SSL technology to make sure that it is encrypted, or scrambled, so that no one else can read it while it is being transmitted over the Internet. The site is cisp compliant: certified CISP-compliant. Created by Visa and MasterCard, the Cardholder Information Security Program (CISP) outlines a standard for security procedures for merchants and service providers that store, process, or transmit cardholder data.
Online Privacy
This Privacy Policy Statement sets forth the privacy policy pertaining to Tucker-Bloom .com. By using this site, you are agreeing to the terms set forth in this Privacy Policy Statement.
For purposes of this Privacy Policy Statement, Personal Information means any information by which you can be personally identified, and includes your name, your address, your telephone number and your e-mail address. Tucker-Bloom collects Personal Information only when you voluntarily submit such Personal Information to us, such as when placing a product order through this site, when becoming a registered Tucker-Bloom member, and when entering a contest, just to name a few examples. Tucker-Bloom does not collect personally identifiable information from any person under the age of thirteen. If you are thirteen or younger, you need to provide parental contact information or exit this site.
Tucker-Bloom implements a variety of security measures to maintain the safety of your personal information. It’s Tucker-Bloom policy to maintain all Personal Information as confidential, and it is only accessible by a limited number of employees who have special access rights to such systems.
For each visitor to this site, our web servers automatically recognize information regarding the visitor's domain name (or that of the visitor's access provider) and e-mail address. Regardless of the purpose for which it is submitted, it is Tucker-Bloom’s policy to maintain all Personal Information as confidential, and to use such Personal Information for the following purposes:
- for the specific purpose for which it was volunteered (for example, to purchase a product, to enter a contest, to comment on our products or site, etc.)
- to improve the content, appearance and utility of this site
- to track our visitors' use of this site for internal market research or other business purposes
- to notify our visitors of this site’s updates
To make any request described above, send an e-mail to info@Tucker-Bloom.com.
When contacting us, please be sure to provide us with your exact e-mail address, name, address and/or telephone number(s) in order to ensure a quick and effective response to your request.
Tucker-Bloom reserves the right, at its discretion, to change, modify, add, or remove portions of this Privacy Policy Statement at any time. You should check this page periodically for changes. Your continued use of this Site following the posting of changes to this Privacy Policy Statement will mean that you accept those changes.
Tucker-Bloom Warranty
Tucker-Bloom products are made to ensure satisfaction and service during the natural life of the product. It warrants to the original purchaser that its products will be free from defects in material and workmanship for a period of 1 year from the date of the purchase. Under no circumstances will, the warranty will apply after this time.
This limited warranty does not cover damage resulting from product misuse, product neglect, product abuse, product tampering, product alterations and unauthorized product repairs. Furthermore, this warranty does not cover any consequential damage to a person or property other than the product purchased.
This guarantee will begin from the date the product is received and will only run for the same model originally purchased. To apply for this benefit you should contact Tucker-Bloom Customer Care Department. Just send an e-mail to customercare@Tucker-Bloom.com to become acquainted with the specific details. The Tucker-Bloom product purchase must be legitimated by an order number and an invoice.
Returns and Exchanges
If we have not received any request from the customer within 24 hours after entering the order, we process it and then we begin the handicraft process. Once the product enters the first handicraft step, it belongs exclusively to the customer who ordered it and no-one-else, (i.e. the customer is the actual owner of the bag even though it has not been shipped yet).
We cannot accept any return or exchange once the production process has begun because of the number of preparatory steps already completed in the making of the custom products. This is why we suggest our customers to carefully check our site initially for detailed product description as well as checking the order confirmation e-mail for any discrepancy that could lead to problems. Because all our products are made by hand, manufacturing time can take between 10 to 15 days before they are ready to be shipped.
Please feel free to contact our Custom Care Department at customercare@Tucker-Bloom.com for any questions, concerns or advice before placing an order. We'll give you a prompt response and help you to find the best solution to fit your specific needs.