Returns and Exchanges
We want you to love your bag and we put a lot of work into giving you the best quality product we can. If you are unsatisfied with your bag please let us know.
If a customer requests custom work and we have not received any request from the customer within 24 hours after entering the order, we process it and then we begin the handicraft process. Once the product enters the first handicraft step, it belongs exclusively to the customer who ordered it and no-one-else, (i.e. the customer is the actual owner of the bag even though it has not been shipped yet).
Standard returns within 14 days of purchase for a refund or exchange. Contact our customer care department for a return. We cannot accept any return or exchange for custom work once the production process has begun because of the number of preparatory steps already completed in the making of the custom products. This is why we suggest our customers to carefully check our site initially for detailed product description, as well as checking the order confirmation e-mail for any discrepancy that could lead to problems. Because all our products are made by hand, manufacturing time can take between 10 to 15 days before they are ready to be shipped. If you are in a rush please let us know.
Please feel free to contact our Customer Care Department for any questions, concerns or advice before placing an order. We’ll give you a prompt response and work to help you to find the best solution to fit your specific needs.
If you find anyone selling our products at a lower price please let us know. We make them ourselves so we should be offering the best price. Along with heartily scolding a distributor we would refund you the difference in price!